Welcome! Thanks for taking a look at my e-commerce policies.
Artigiano is a one-gal operation. Pretty much everything you see here – from designing and creating the jewelry itself to copy writing; photography; graphics and communications; responding to your inquiries; as well as carefully packing/shipping your order – is undertaken solely by me, Andrea. I do get some help: a reputable NY shop casts some of my more complex hand fabricated models (final finish and assembly all by me) so that when I want I can produce small quantities rather than only one, and some wizardly back-end nuts & bolts tech help makes this site possible. All product & visual designs/content ©Andrea Schettino. I will make every effort to ensure that your Artigiano experience is an absolute pleasure.
Payment: Paypal is the accepted method of online payment. It is not necessary to have a paypal account to use paypal, it works with your credit card. To make a payment by check, please inquire.
Payment is due upon purchase. Your purchase will not be shipped until payment is complete. New Jersey residents will be charged 7% sales tax. Please remember that your purchase is not made until you have received confirmation from paypal.
Shipping: Typically, ready-to-ship items will be shipped within 3 days of payment being made on your order. Shipping charges indicated are for First Class Mail with delivery confirmation through the US Post Office within the United States. Most items over $50 will be shipped insured for your protection. I cannot be held responsible for lost, stolen, damaged or misplaced goods. Shipping overseas is available if the package can be insured and sent registered mail, as with many European destinations, Australia, and Canada. If you wish to place an order with international shipping, please get in touch and I will determine the cost. Please note that duties cannot be determined in advance and are the responsibility of the purchaser. If you wish to discuss shipping options before purchasing at item, please get in touch.
Refunds and Exchanges: It is very important to me that you are satisfied with and will enjoy your purchase. If you are unhappy with your purchase, please contact me immediately upon receipt so that we can resolve the problem. Immediate returns of items in perfect condition are accepted with reasonable cause (with the exception of earrings or customized work). Returns must be made within 4 days of shipment delivery and will not be refunded until the item is received by me. Shipping costs are non-refundable. Shipping costs to return an item is the responsibility of the purchaser. For health reasons, I cannot accept returns on earrings (any photos of earrings in the ear are of sample pairs only, not pairs that will be sold) and on items where specifically noted in the listing. I also do not accept returns on custom work including items that have been sized for a particular customer. However, whenever possible I will attempt to rectify a problem within reason so that we can arrive at a solution.
Additional Policies and FAQs:
- I’m happy to make layaway arrangements for your purchase. Please get in touch if you would like to set up a payment plan, and we can discuss the options.
- I’m not currently available for design/fabrication of custom requests, thanks for understanding.
- If you see a piece you love, but it’s not your size, please don’t hesitate to inquire. Some can be sized or recreated in other sizes. Note that fused works, or works featuring unique stone specimens, are one of a kind. Turn around time on items not ready-to-ship is up to 4-6 weeks.
- Because it’s just me over here, sometimes it takes me a while to recreate a piece I will be offering again. However, often it is my intention to continue to produce these original copyright protected items, as well as lots of new ideas. If the exact item you are wishing for is not always available, I want you to know that I appreciate your patience… and that when you find that perfect thing in my collection, it will be made with the same quality and attention afforded to each piece created in my studio.